Hew Executive Travel - Terms and Conditions
Welcome to Hew Executive Travel! These Terms and Conditions ("Terms") govern your use of our chauffeur services. By booking a service with us, you agree to be bound by these Terms. Please read them carefully.
1. Definitions
- "Company," "We," "Us," "Our": Refers to Hew Executive Travel
- "Client," "You," "Your": Refers to the individual or entity booking or receiving chauffeur services from the Company.
- "Services": Refers to all chauffeur-driven transport services provided by the Company, including but not limited to airport transfers, corporate travel, event transportation, and bespoke journeys.
- "Vehicle": Refers to any car or vehicle provided by the Company for the purpose of rendering Services.
- "Booking": Refers to a confirmed reservation for Services.
- "Chauffeur": Refers to the professional driver employed or contracted by the Company to provide Services.
2. Acceptance of Terms
By making a booking, using our website, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.
3. Booking and Confirmation
- How to Book: Bookings can be made via phone, email or using our online booking form.
- Information Required: You must provide accurate and complete information at the time of booking, including pick-up location, destination, date, time, passenger count, luggage details, and flight number where applicable.
- Confirmation: A booking is only confirmed once you receive a confirmation from us, typically via email or SMS, detailing the service, date, time, price, and any specific instructions. Please check your confirmation carefully and notify us immediately of any discrepancies.
- Amendments: Any changes to a confirmed booking must be requested as soon as possible. While we will do our best to accommodate amendments, they are subject to availability and may incur additional charges.
4. Pricing and Payment
- Quoted Fares: Fares are quoted based on the information provided at the time of booking. Any significant changes to the itinerary or unforeseen delays may result in additional charges.
- Bookings on Bank Holidays incur a 50% surcharge.
- Bookings that include driving between 11pm and 5am will incur a £30 surcharge.
- Inclusions: Unless otherwise stated, fares typically include [e.g., chauffeur service, fuel, standard vehicle insurance, standard mileage]
- Exclusions: Fares generally exclude [e.g., tolls, parking fees, waiting time beyond grace period, congestion charges, airport access fees, additional stops (unless specified), gratuities]. These additional charges will be added to your final bill where applicable.
- Payment Methods: We accept payment via credit/debit card, bank transfer or cash
- Payment Due: Payment is generally due in advance or at the time of booking, Details will be specified in your booking confirmation.
- Late Payment: We reserve the right to charge interest on overdue payments at a rate of [e.g., 2%] per month or the maximum permissible by law.
5. Cancellation Policy
- Less than 24 hours notice: If a booking is cancelled with less than 24 hours' notice prior to the scheduled pick-up time, 100% of the quoted fare will be charged.
- More than 24 hours notice: If a booking is cancelled with more than 24 hours' notice prior to the scheduled pick-up time 0% of the quoted fare will be charged.
- No-Shows: If the Client or passenger fails to appear at the designated pick-up location at the scheduled time without prior notification (a "no-show"), 100% of the quoted fare will be charged.
- How to Cancel: Cancellations must be made by phone call to our office during business hours. The cancellation is only valid upon receipt of a confirmation from us.
6. Waiting Time
- Standard Grace Period:
- For airport pick-ups: 60 minutes of complimentary waiting time from the scheduled landing time for international flights and 45 minutes for domestic flights.
- For all other pick-ups: 15 minutes of complimentary waiting time from the scheduled pick-up time.
- Excess Waiting Time: Any waiting time exceeding the complimentary period will be charged at a rate of £45 per hour, charged in 15 minute segments.
7. Passenger Conduct and Responsibilities
- Safety Belts: All passengers must wear seatbelts at all times when the vehicle is in motion, as required by law.
- Smoking: Smoking (including e-cigarettes and vaping) is strictly prohibited in all our vehicles. We reserve the right to terminate the service immediately if this rule is breached at any time during your journey.
- Alcohol & Drugs: Consumption of alcohol and illegal drugs is prohibited in our vehicles. We reserve the right to refuse service to any passenger under the influence of drugs or excessive alcohol, or whose behaviour poses a threat to the chauffeur, vehicle, or other passengers.
- Food: Consumption of hot or strong-smelling food is strictly prohibited to maintain vehicle cleanliness. Please enquire for specific exceptions.
- Behaviour: Passengers must behave in a respectful manner towards the chauffeur and the vehicle. Disruptive, abusive, or inappropriate behaviour will not be tolerated. We reserve the right to terminate the service immediately if such behaviour occurs, with no refund for the remaining journey.
- Luggage: Passengers are responsible for ensuring their luggage is securely stored and does not obstruct the chauffeur's view or cause a safety hazard. We are not liable for any loss or damage to luggage.
- Lost Property: While our chauffeurs will endeavour to check for lost property, we cannot be held responsible for items left in the vehicle. Please contact us as soon as possible if you believe you have left an item behind. Retrieval of lost property may incur a delivery charge.
8. Damage by Passengers
- Liability for Damage: The Client is fully responsible and liable for any damage caused to the interior or exterior of the vehicle by themselves or any members of their party, including but not limited to spills, tears, breakages, or excessive soiling.
- Cleaning/Repair Charge: A minimum charge of at least £100 will be applied for any damage requiring professional cleaning or repair. This charge may increase significantly depending on the severity of the damage and the cost of repair or replacement. In cases of severe damage that renders the vehicle unusable, the Client may also be liable for loss of earnings incurred by the Company.
- Payment: Any charges for damage will be invoiced to the Client and must be paid within 7 to 14 days.
9. Our Responsibilities and Limitations of Liability
- Punctuality: We will make every reasonable effort to ensure that our chauffeurs arrive on time and reach your destination promptly. However, we cannot be held responsible for delays caused by unforeseen circumstances beyond our control, such as traffic congestion, road closures, accidents, extreme weather conditions, or mechanical breakdowns.
- Vehicle Availability: While we strive to provide the vehicle type booked, in the event of unforeseen circumstances (e.g., mechanical breakdown), we reserve the right to substitute a vehicle of similar standard or upgrade at no additional cost to you.
- Route: Our chauffeurs will take the most efficient and safe route to your destination. Any specific route requests must be communicated at the time of booking and are subject to the chauffeur's discretion for safety and efficiency.
- Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control (e.g., acts of God, war, terrorism, civil unrest, natural disasters, epidemics, pandemics, government restrictions).
- Exclusion of Liability: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; and (d) unauthorized access, use or alteration of your transmissions or content.
- Maximum Liability: Our total liability to you for any claim arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the total fare paid by you for the specific service giving rise to the claim.
10. Insurance
We hold comprehensive insurance coverage for our vehicles and Services as required by law. However, we recommend that clients have their own travel insurance to cover personal belongings and any unforeseen circumstances.
11. Child Seats
- Clients requiring child seats or boosters must request them at the time of booking stating the child's age/height
- Where we supply the child seat/ booster seat the chauffeur will expertly pre fit the seat to the vehicle to ensure it is fitted correctly and safely.
- The fitting of your own child seat/s or booster seat/s is ultimately the responsibility of the Client to ensure it is correctly and safely secured, unless agreed otherwise in writing.
12. Intellectual Property
All content on our website and in our marketing materials, including text, graphics, logos, and images, is the property of Hew Executive Travel and is protected by copyright and other intellectual property laws.
13. Privacy Policy
Your privacy is important to us. Our Privacy Policy [Link to your Privacy Policy page] explains how we collect, use, and protect your personal information. By using our Services, you consent to our collection and use of your data as described in our Privacy Policy.
14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
16. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Hew Executive Travel regarding the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.
17. Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will be effective immediately upon posting. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.
18. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Hew Executive Travel 07999-063-993, www.hewexecutivetravel.co.uk
Last Updated: June 2025